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Increase guest loyalty, revenue, brand recognition, employee experience, productivity and retention in hotel and hospitality.
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Hospitality
Hospitality Journey
Select Touchpoint
Website
Collect feedback from guests in your hotel website when reserving a room or checking information.
Website
Reception
Understand guest experience and effectiveness of check-in and check-out process at the reception area as they interact with the staff.
Reception
Lobby
Hear your guests overall experience as they are enjoying the hotel lobby.
Lobby
Room
Give an opportunity to your guests to give feedback when they are in their room.
Room
Restaurant
Collect guest and customer feedback in the restaurant and bar of hotel to ensure their dinning expectations are met.
Restaurant
Pool & Gym
Listen to your guest feedback about the recreation services, gym and pool of the hotel.
Pool & Gym
Shop
Collect feedback from guests when they shop at hotel retail stores during their stay.
Shop
Entrance & Exit
Understand overall guest experience on their way out from the hotel properties.
Entrance & Exit